To date, manufacturers of the household industry have moved far ahead. With the advent of Apple iPhone products for many smartphone choices became apparent, due to the versatility and convenience of these products. However, even in such reliable devices, a factory marriage or a malfunction in its operation is not ruled out.
Also Read: History of the iPhone: iPhone Release Dates
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How do I get my iPhone back to the store? This question is often asked by buyers when finding flaws in the new device. Legislatively established several reasons when you could hand over the iPhone to the seller in the store where the device was purchased, it is possible in the following cases:
! It is important to remember that any smartphone with a touchscreen display is a technically complex device, so the duty of the seller to accept the returned goods is provided by paragraph 1 of Article 18 “On consumer protection” and assumes:
Thus, to return the iPhone to the seller – you need the presence of one of the above reasons. After that, you can apply for a claim and demand to return the money for the smartphone. These grounds also apply to other types of technically complex products enshrined in the list (e.g. computers).
Above, we described cases when to hand over the iPhone to the store and return the money for the purchase is a priority. However, most often, the return of technically complex goods to the seller will be preceded by a quality check procedure and warranty repair.
When checking the quality, it is necessary to take into account that the goods are transferred to the seller for up to 40 calendar days (depending on the requirement made by the buyer to the seller) and this period is included in the time to meet the buyer’s needs. This will be followed by advice from practising lawyers when contacting the seller:
Separately, it is worth mentioning the Eple guarantee on its products. In the documents to the smartphone or other products, there is not quite an apparent designation for users, in the form of a limited warranty for one year. This concept implies the most common guarantee of the seller for goods in the usual sense of the word.
The iPhone warranty is for one year. During this period, you can contact the seller and demand to eliminate various shortcomings of the product.
Consumer protection legislation has the concept of “service life”, which, in the case of the iPhone, is two years.
This means that after a year when the warranty period has expired, you can still ask the seller to replace the phone, if the existence of a factory marriage, which arose not due to the fault of its owner (faulty “iron” or components, such as a digital camera.) That would establish the presence of a production shortage, the owner will need to conduct a study (examination) and after snub with the claim to the seller.
If you have questions or make it difficult to take further action, seek the legal help of a consumer protection lawyer at fixed minimum prices. Also, we can get free legal advice online on the home page of the site!
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